Privacy Policy

Thank you for choosing SHIVI for your online shopping needs. We are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you interact with our website.

Please read this Privacy Policy carefully to understand our practices regarding your personal information. By using our Services, you consent to the collection, use, disclosure, and protection of your information as described in this Privacy Policy.

  1. Information We Collect

1.1 Personal Information:

We may collect personal information that can identify you, such as your name, email address, phone number, billing and shipping address, and payment information. We collect this information when you create an account, place an order, communicate with our customer support, or participate in surveys and promotions.

1.2 Non-Personal Information:

We may also collect non-personal information, such as your IP address, browser type, operating system, and other technical data when you visit our website or use our Services. This information is collected through cookies and similar technologies and helps us analyze trends, administer the site, track user movements, and gather demographic information.

  1. Use of Information

2.1 Personal Information:

We use your personal information to provide, maintain, and improve our Services, process your orders, communicate with you, and personalize your shopping experience. We may also use your information to send you promotional offers, newsletters, and other marketing communications, subject to your preferences.

2.2 Non-Personal Information:

Non-personal information is used to analyze trends, administer the site, track user movements, and gather demographic information. This information helps us understand how users interact with our Services, identify areas for improvement, and enhance the overall user experience.

  1. Disclosure of Information

3.1 Service Providers:

We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, shipping partners, and marketing agencies. These service providers have access to your information solely for the purpose of performing their services on our behalf and are obligated to maintain its confidentiality.

 

3.2 Legal Requirements:

We may disclose your information to comply with applicable laws, regulations, legal processes, or governmental requests. We may also disclose your information to enforce our terms and conditions or protect our rights, privacy, safety, or property, as well as that of our users or others.

  1. Data Security

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure. We use industry-standard security practices, including encryption, firewalls, and secure socket layers (SSL), to safeguard your information. However, no data transmission or storage system can be guaranteed to be 100% secure, and we cannot ensure or warrant the absolute security of any information you transmit to us.

  1. Your Choices

5.1 Account Settings:

You can review and update your personal information by accessing your account settings on our website.

5.2 Marketing Communications:

You can choose to opt out of receiving promotional emails by following the unsubscribe instructions provided in the emails. Even if you opt out, we may still send you transactional or administrative communications related to your orders or account.

  1. Children's Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children without verified parental consent. If you believe we may have collected information from a child, please contact us immediately.

  1. Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices